1. WHAT PAYMENT METHODS ARE AVAILABLE?
We require that all new accounts are setup to pay using a credit card. There may be exceptions to this requirement, please contact our Billing Department for further information.

For new and established accounts, we can process payments on your Visa, Mastercard, and American Express credit cards. If this is a new account and you are signing up for a full year of service in advance, we can also arrange to accept payment using PayPal, HyperWallet, EFT, Online Banking, Telephone Banking, personal or business cheques. We will also accept post-dated cheques. You can also drop by our office to pay cash or use the debit machine.

If you are signing up for a new annual account and want to pay using a method other than credit card, you will need to contact our Billing Department to have the invoice generated. Please note that new services will not be activated until payment is received in full.

2. WHEN IS PAYMENT DUE?
Unless otherwise requested, all invoices are only sent by email and the payment is always due on receipt. We will process payment on your credit card the day your service renews. If payment is declined, we will send you an email indicating payment failure and will attempt to process payment again 2 days later. We will try 4 times to process your payment, sending you an email each time the payment declines. After the 4th attempt, your account is considered past-due and we will email you an overdue notice with warning that suspension is forthcoming should we fail to receive your payment.

If your account has been approved for payment by cash/cheque or other means, we will extend you terms of Net 30. Should payment not arrive within 30 days of the issued invoice, we will email you an over-due notice with warning that suspension is forthcoming should we fail to receive your payment.

4. CAN I PAY MY ACCOUNT ONLINE?
Yes, you can log into our secure payment area and submit credit card payments or changes to the credit card we currently have for your account. This is the direct URL:
https://secure4.wedohosting.com/paybill/

As a Canadian citizen or business, you will pay GST (5%) on all web hosting services, dedicated server accounts, colocation service, and domain name registration service. We do not charge PST on any of our accounts.

If you are not a Canadian citizen or business and your contact address is outside of the country, you do not have to pay tax for services rendered by WeDoHosting.com.

7. HOW DO YOU NOTIFY YOUR CLIENTS OF POSSIBLE OVERAGE CHARGES?
As we are using the Internet for business, all communications are sent by email. If at any point you reach or exceed 90% of the storage or traffic included with your web hosting package, we will send an email to the billing contact listed on the account that will outline the usage amounts and alert you as to whether or not you can expect overage charges on your billing renewal date. You may also choose at that time to upgrade your current service to suit your growing needs.

10. HOW DOES YOUR 30-DAY MONEY-BACK GAURANTEE WORK?
If WeDoHosting.com cannot provide you with satisfactory services or for whatever reason you do not wish to use our services within the first 30 days after sign-up, a full refund will be issued to you (excluding setup fees and domain name registration service).