Hosting Support:Web Hosting Support:: Canada Hosting Web Site Support and email support Hosting and domain names- Technical Support for WeDoHosting.com

Quick Reference Guide: Shared Web Hosting & Email-Only Services

Email Management
Manage your email addresses at:
http://mail.wedohosting.com

Read your email using webmail at:
http://webmail.wedohosting.com

Settings for your email program
Incoming (POP3) Server: mail.wedohosting.com
Username: example@yourdomain.com
Password: *****
Outgoing (SMTP) Server: Contact your ISP

Name Server Information (DNS)
Primary Name Server: dns1.wedohosting.com
Secondary Name Server: dns2.wedohosting.com

PHPMyAdmin
http://sql4.wedohosting.com

Website Statistics
http://stats.wedohosting.com

Recover or Change your FTP password
Password Management

FAQ: Quick Reference Links:

Canada Web Hosting Technical Support:

Email
FTP & Frontpage
Scripts & Security
Website Statistics
Domain Management
Billing Information

Please select from one of the sections below to obtain specific information regarding your support question and step-by-step screen shots for some of the more popular configuration questions. If you cannot find what you are looking for, please fill out the support form below and one of our technical service representatives will respond shortly.

QUESTIONS ABOUT: EMAIL	BACK TO TOP
How do I create new email addresses? Instructions.
How do I setup aliases? Instructions.
What are: POP3 accounts, Aliases, and Autoresponders? Instructions.
How do I manage my "Catch-All" settings? Instructions.
What Spam Filtering options are available with WeDoHosting.com? Instructions.
How do I manage my "Spam" settings? Instructions.
How do I access Webmail? Instructions.
How do I configure Outlook Express to check my email? Instructions.
How do I configure Outlook 5, 6 or 2000 to check my email? Instructions.
How do I configure Outlook 2003 to check my email? Instructions.
How do I configure Eudora to check my email? Instructions.
How do I configure Netscape to check my email? Instructions.
How do I change how often my mail program automatically checks for new messages using Outlook 2003? Instructions.
How do I send email using WeDoHosting.com's SMTP (outgoing) mail server? Instructions.
QUESTIONS ABOUT: FTP & FRONTPAGE	BACK TO TOP
How do I configure Dreamweaver to put my site on the Internet? Instructions.
How do I configure CuteFTP to put my site on the Internet? Instructions.
How do I use FrontPage 98 to publish my site to the Internet? Instructions.
How do I use FrontPage 2000 or 2002 to publish my site to the Internet? Instructions.
How do I use FrontPage 2003 to to publish my site to the Internet? Instructions.
Where can I find information about FrontPage 2003 and its features? Instructions.
QUESTIONS ABOUT: SCRIPTS & SECURITY	BACK TO TOP
How do I configure a form to send me the results by email? Instructions.
How do I setup a page counter? Instructions.
How do I password protect some of my directories? Instructions.
How do I password protect my directories using FrontPage 2000? Instructions.
How do I password protect my directories using FrontPage 2002? Instructions.
How can I use .htaccess for my custom 404 page errors? Instructions.
How do I add a database connection string for MS SQL 2000 and Access databases? Instructions.
How do I access the Photo Gallery Software? Instructions.
QUESTIONS ABOUT: WEBSITE STATISTICS & DOMAIN NAME MANAGEMENT	BACK TO TOP
How do I check my website statistics? Instructions.
I need help understanding the terms used in the statistic report. Instructions.
How do I move my hosting to WeDoHosting.com? Instructions.
How can I update my contact information for my domain name? Instructions.
What is a "DNS Server" anyway? How does it work? Instructions.
How do I check my disk usage (storage)? Instructions.
QUESTIONS ABOUT: BILLING	BACK TO TOP
What forms of payment do you take? Information.
What does this 90% report mean? Information.
Can I pay my account online? Instructions.
When do I get billed? Information.
What are your terms and conditions of service? Information.

About Us: Did you know that we are one of Canada's fastest growing web site and dedicated server hosting companies? We provide all the usual web site hosting products: High-Traffic & Large-Storage web hosting, ASP.Net web hosting, ColdFusion web hosting, Ecommerce web hosting, dedicated servers, and colocation services. But did you know we sell secure certificates, domain names, email only packages, ecommerce shopping carts, and more! Visit our main site to learn more about our fantastic web hosting deals! To see if the domain names you want to own are available, just use our handy form available here.

TROUBLE-TICKETS: Please read the following important information regarding trouble-tickets.

If you have immediate support needs, please email support@wedohosting.com or use the form below to obtain a trouble-ticket. You will receive a confirmation email with your trouble-ticket number within a few minutes of sending your request; please keep this number handy and use it for ALL correspondence relating to this matter. Usually a "reply" in your email program will suffice. Please provide as many details as you can to assist us in resolving your problem quickly.

Technical support relating to services and scripts provided specifically by WeDoHosting.com is available via email at no cost to you. Telephone support for client-side issues such as custom CGI scripts or HTML problems will be charged at $90/HR CDN (min 15 min call charge). If you require specific after hours support, our hourly rate is $135.00/HR CDN for client requested emergencies. All servers are monitored 24 hour per day, 7 days per week.

WeDoHosting.com Support Request Form: * Denotes required field.

*Name:
*Email Address:
Phone Number:
*Domain Name:
Department:
Description of Error: Please provide as many details as you can to assist us in resolving your problem quickly. Please Include specific error messages.

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WeDoHosting.com Inc. #101-4226 Commerce Circle, Victoria BC Canada V8Z 6N6
Phone: 1-250-479-1595 Toll Free: 1-888-647-9336 Fax: 1-250-479-1517
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